SAP Workflow was designed to automate many of the complex business processes that involve more than a single involved user. The primary target of this software module is to map positions within an organization, because it is believed that the positions are much more stable than the people themselves. Tasks that are performed by the users of the software suite, or the people in the workplace, are facilitated and automated by the Workflow process tool, streamlining many of the company's common practices by ensuring that the right people are being put in charge of the right work to keep the workflow operating smoothly. By creating the role of functional consultant, SAP is creating a position that allows one individual to be in charge of the system configuration on a level that is much more exact than what a business consultant within the organization can achieve.
Numerous differences exist between what a business consultant is and is meant to do, and what the Functional consultant was created for when it comes to SAP functionality. The consultant, SAP's fully functional business consultant, is capable of configuring the business system, which sets them apart from the average ERP consultant. While most business consultants have a level of expertise with SAP systems and other ERP software suites for business, this is a position that demands a much greater understanding of the system, as this is an individual that can actually make impressive changes to the system. They are also responsible for enhancements to the modules that are integrated for business purposes, meaning that the success of the business and its overall productivity and profitability actually hinge on whether or not this single individual has the expertise needed to deliver. By creating the functional consultant, SAP is creating a position that allows one individual to control everything.
What sets SAP Workflow apart from other SAP modules and software suites is the fact that it was designed to work with groups rather than individuals. Rather than working with a single individual at the helm, guiding the company's processes in an automated way, Workflow is designed to work with the people within the company, guiding them into the right roles and projects in order to deliver an increase in productivity.